Shipping Policy
Shipping and Delivery
We strive to deliver your order to you as quickly and accurately as possible. This document contains all the information about our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking information.
Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs fees may apply, depending on the country of delivery.
Shipping Costs
Shipping costs are displayed at checkout. These depend on the weight, destination, and selected shipping method.
Shipping Liability
- Once the tracking information indicates that the package has been delivered, responsibility lies with the customer.
- Please check your address carefully; any errors must be reported within 24 hours of placing your order.
For questions regarding shipping, please contact us at info@ivyandmonroe-ny.com